How local law shapes access
Access depends on local law and is available only where local law permits. When your region is allowed, we may ask for the name on the account, a contact channel, and a payment trace from DANA, OVO, GoPay, or QRIS before we process a request. That
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lets us match the right record, check whether the login came from a new phone or desktop, and stop duplicate access without guessing. If a request touches a wallet record, we cross-check the time stamp against the payment rail and the device used, because that is
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the fastest way to separate the correct account from a similar one. We also keep device type, browser, login time, and request status so a later dispute can be traced back to the same thread. If you ask for a correction, a copy of stored data,
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or closure of the account, our team will answer through the same support path and tell you which step comes next.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.